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Knowledge base
How tos (2)
How tos category
Installation (2)
How to Install Our Software
Using Snapshots
Website and Support (5)
Get in Touch / Where's the Contact Form?
Product Upgrades
How do I change my password?
View all 5
FAQs (3)
FAQs category
Installation and Registration (8)
Where is my serial number / unlock code?
Issues with the Native Access app
My product is asking me for a 16-digit number?!
View all 8
Troubleshooting (6)
My library says "DEMO" when I load it into Kontakt
My interface is just a bunch of numbers?
My MIDI notes get "stuck" and won't stop playing
View all 6
General (4)
Does your instrument work as its own plugin?
What is Kontakt? Do I need it?
Do you support reselling libraries or license transfers?
View all 4
Products (6)
Fingerpick (6)
Getting Started - "My keys won't work?"
Where is the Nylon string guitar?
I already own Fingerpick. How do I upgrade to version 2?
View all 6
Nightfall (2)
How do I upgrade from the Pre-release version?
Should I delete the Pre-release version after upgrading?
Sunset Strings (3)
How Do I Install Sunset Strings?
Can I upgrade my pre-release version of Sunset Strings?
What's the difference between Pre-release and the Final Release?
Realibanjo, Realiwhistle, Acoustic Lite, Screaming Trumpet (5)
How do I upgrade to the latest version?
How Do I Make The Patterns Work?
I Can't Download Acoustic Lite Anymore!
View all 5
Hip Hop Creator (3)
How Do I Install Hip Hop Creator
Do you guarantee that I won't get sued if use your library?
Can I release songs/records that use these sounds and patterns? What about in film or media music?
RealiDrums (3)
Realidrums won't sync to my tempo. It's playing too slow/fast!
How Do I Install RealiDrums?
Native Access says I have version 1.0.0. Is there an upgrade available?