Issues with the Native Access app

Unfortunately, Native Access is managed by a different company - Native Instruments. As such, we have no control over what happens in Native Access.

However, the most common complaint is that libraries fail to Install or download. We've found the most reliable fix for this is to simply restart Native Access, though sometimes it requires a system restart.

Other installation errors can be caused by: 

• insufficient disk space on the installation drive (the available space should DOUBLE the size of the library, to allow extraction of the installation files)
• Trying to install onto an external disk (https://community.native-instruments.com/discussion/47355/known-issue-failing-installation-for-certain-products-on-external-hard-drive-on-macos-15-5-15-6)
• Insufficient disk permissions on Mac OS, or a security program interfering with permissions.

Here is a troubleshooting guide for the "Path is invalid" error: https://support.native-instruments.com/hc/en-us/articles/360000884238-Native-Access-Error-Path-is-invalid-

If your version of MacOS is not supported by Native Access 2, you can find legacy downloads for Native Access 1 here: https://support.native-instruments.com/hc/en-us/articles/360000407909-Native-Access-1-Legacy-Installers-for-Older-Operating-Systems

If you wish to contact their support team, you need to follow the prompts from here: https://support.native-instruments.com/hc/en-us/articles/360002705378-Native-Access-Solution-Wizard-WIZARD-

If you are still having trouble with Native Access, I'd recommend you try searching their support resources for a relevant help article, or contacting their support team.