Unfortunately, Native Access is managed by a different company - Native Instruments. As such, we have no control over what happens in Native Access.
However, the most common complaint is that libraries fail to Install or download. We've found the most reliable fix for this is to simply restart Native Access, though sometimes it requires a system restart.
If you are having trouble with Native Access, I'd recommend you try searching their support resources for a relevant help article.
Here are some other common queries:
Installation error: "Path is invalid": https://support.native-instruments.com/hc/en-us/articles/360000884238-Native-Access-Error-Path-is-invalid-
If your version of MacOS is not supported by Native Access 2, you can find legacy downloads for Native Access 1 here: https://support.native-instruments.com/hc/en-us/articles/360000407909-Native-Access-1-Legacy-Installers-for-Older-Operating-Systems
If you wish to contact their support team, you need to follow the prompts from here: https://support.native-instruments.com/hc/en-us/articles/360002705378-Native-Access-Solution-Wizard-WIZARD-
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